Collections Steps:
Once a member has been submitted to collections, they will receive a series of 5 contacts from the collection agency.
- The 1st contact is a letter, sent on the first Monday after the collections submission has been confirmed.
- The 2nd contact is another letter, sent 10 days after the first letter.
- The 3rd contact is another letter, sent 10 days after the previous letter.
- The 4th contact is another letter, sent 10 days after the previous letter.
- The 5th contact is a final letter, sent 10 days after the previous letter. The outstanding balance is then reported to the national credit bureaus 90 days after the first contact letter.
Each member must make payment directly to their Billhighway account to resolve their outstanding balance, so please do not write off the member’s balance if they do not pay the collection agency or the chapter. If at any point in the process a member makes payment, the collections attempts end and the subsequent phone calls and letters are not sent.
Based on this process, if a member does not make payment, they will receive the last collections letter 60 days after the date of the first letter.