I had read earlier about Michael Arrington and Comcast and Twitter, but I had forgotten about it. I needed my PIN to finish setting up my online account access to comcast. I called them. And I fell asleep on hold. So when I woke up, I called back. And sat on hold for 40-45 minutes. About 10 minutes in I tweeted that I was trying to call customer support. Just a few minutes later I get a response from @wscottw3 asking what was going on. Unfortunately the online chat support which is much faster would not be able to help me with a PIN. I had to wait through till I got a human. But good grief over 30 minutes for phone support on a billing inquiry. PITA.